Terms of service

Red Hot Roo Terms of Service

Welcome to Red Hot Roo! By accessing and using our website, placing an order, or engaging with our services, you agree to comply with the following Terms of Service. Please read these terms carefully, as they govern your use of our website and services.

1. General Terms

  • By using our website and services, you confirm that you are at least 18 years of age or have obtained parental consent to use our site.
  • These Terms of Service apply to all users, including visitors, customers, and vendors. By continuing to browse or purchase from our site, you agree to abide by these terms.

2. Product Information

  • We aim to display product information, descriptions, and pricing as accurately as possible. However, minor variations may occur. Images and descriptions are for illustrative purposes and may differ slightly from the actual product.
  • All prices are listed in AUD and may be subject to change without notice.

3. Orders and Payments

  • Order Acceptance: All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion, especially in cases where we suspect fraudulent or unauthorized activity.
  • Payment: Payment is required at the time of order placement. Accepted payment methods are listed on our website, and transactions are processed securely. Pending payments may result in delays to your order.
  • Taxes and Duties: Any applicable taxes, fees, or duties are the responsibility of the customer.

4. Shipping and Delivery

  • Orders are processed and shipped according to our Shipping Policy. While we strive to dispatch orders promptly, shipping times are estimates and may vary due to external factors beyond our control.
  • Red Hot Roo is not liable for delays in delivery or for items lost or damaged once in transit. For additional information, please refer to our Shipping Policy.

5. Returns and Refunds

  • Due to the perishable nature of our products, we do not accept returns for change of mind or incorrect purchases. If you receive a product that is defective or damaged, please contact us within 3 days of delivery for assessment.
  • Refunds and replacements will be handled on a case-by-case basis and may require photo evidence or return of the product. More information can be found in our Returns Policy.

6. Intellectual Property

  • All content on our website, including text, images, graphics, logos, and product descriptions, is the intellectual property of Red Hot Roo and is protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or use any content without our express permission.

7. User Conduct

  • You agree not to use our website for any illegal or unauthorized purpose or in a way that violates any local, state, national, or international laws. You must not transmit viruses, malware, or harmful code that could impact the functionality of our website.
  • Harassment, abuse, or threatening behaviour toward our team, other customers, or users of our site is strictly prohibited.

8. Limitation of Liability

  • Red Hot Roo is not liable for any indirect, incidental, or consequential damages resulting from your use of our website or products, including but not limited to loss of data, profits, or personal injury.
  • Our maximum liability, whether in contract, tort, or otherwise, will not exceed the amount paid for the product in question.

9. Indemnification

  • You agree to indemnify and hold harmless Red Hot Roo, its officers, directors, employees, and agents from and against any claims, damages, liabilities, or expenses arising from your use of our website or breach of these Terms of Service.

10. Changes to Terms of Service

  • Red Hot Roo reserves the right to update or modify these Terms of Service at any time. Changes will be posted on this page, and your continued use of our website or services constitutes acceptance of the updated terms.

11. Governing Law

  • These Terms of Service are governed by the laws of Australia. Any disputes arising from these terms or your use of our website will be subject to the exclusive jurisdiction of the courts in Australia.